Aftermath Customer Reviews and Testimonials
Aftermath believes that our customers deserve the highest quality service – a large part of that is being treated with dignity and respect. Our goal is to relieve you of the emotional and physical burden of cleanup and return your home to a clean, sanitary state. Few companies follow the same rigorous safety and sanitation standards that are the heart of every Aftermath project. We stand by our services with our satisfaction guarantee.
See what families and businesses are saying.
I want to say thank you to Aftermath for existing and also for hiring people like John Bidwell who really cares about family. He really cares about the people that he works with. At the beginning of the job he explained everything that he and Gabe would be doing and told us a time frame and then he met it and was even ahead of schedule. he kept me updated the whole time that he was working in our house and was available every time that i had a question. Thank you Aftermath!
We were all so pleased with the kindness, consideration and professionalism showed to our family by your staff, especially Jeremy. We are all so grateful for their help. I would recommend them to anyone but hopefully I don't have to.
They were very quick and professional! Understanding and caring. Talked to the family and the contractor. I would highly recommend Aftermath and John to my other AR properties!
My brother was found dead in the basement of his house after 28 days. State Farm Insurance Company was contacted to clean-up from the death and remove the decomposition damage. Aftermath was found of the internet and was suggested to State Farm Insurance for their services. State Farm Claim Agent stated Aftermath was not on their approved list. They recommended to use Servpro. Later we found out that Aftermath has done many projects with State Farm Insurance.
Servpro came on site to start the cleanup process. We had several issues with them. I decided to terminate the contract with Servpro after one day and a walkthrough with the local owner.
I immediately contacted Aftermath about the situation and our concerns. Aftermath showed up the next day and immediately started their services. Later State Farm was approved to continue the project after my conversation with Greg the project associate. Then Greg Moffett, Project Associate communicated with our State Farm Claim Agent.
After talking to Greg Moffett, Project Associate from Aftermath on the telephone our confidence level was increased that the job would be done right. He stated he felt that there were some OSHA violations and proper removal protocol was not done properly.
The team of three professionals (Jeff Boland, Project Manager, Technicians Dokota Veanus and Jennifer Nagy) when they arrived the next day assessed the situation and outlined a plan of action. Aftermath took photos and always documented before starting, during the project and at the end of each day. We worked with them removing personal property and furniture from the site. Protective clothing was worn when in the contaminated area.
After all the personal belongs and furniture was removed the team did removal of wallpaper, carpeting and other floor coverings. The ceiling tiles were removed, too. Then the areas was professionally cleaned three times. Keep in mind not all unattended death biohazard projects require this type process and detail cleanup work.
During the entire project the team members acted in a professional matter, willing to assist us and followed their protocol. I was given a booklet on their protocol. And will be provided copies of the photos they have taken. They worked long hours as we did not stay on site all the time as they were responsible enough to be given keys to the property.
I am a Registered Nurse with Operating Room experience and my husband is a Retired Manager/Facilities Manager. We both understand some protocols for this type of work and how to run a project.
We surely wish that Aftermath would have started this project then the protocol may have been different. The project would have taken less time and cost less. The house was cleaned so we can enter without odors and health risk. Thanks to Aftermath and its team.
Crew was excellent to work with and very professional. Would definitely call again and recommend to others.
I wanted to take a moment to bring to your attention the services provided by several of your employees.
We lost our son and Mike Grisenthwaite and Lindsay Moreno told my wife and I, at 3 a.m., what was involved in the cleanup process. Not only were my wife and I deeply in grief, but extremely tired. Those two young people treated us as if we were "family" and treated us with as much care and compassion as they could. It is hard to describe how those two people cared for us at the worst moment of our lives. They came back in several days to begin their work and brought along another of your employees, Zach Hafenreiter (sp). All three did a wonderful job.
As a former CEO, retired now, I know the value that employees can bring to any company. Aftermath was "faceless" to us, but Mike and Lindsay represented your company as well as you could require. As you know, our employees make us or break us, and you are fortunate to have these people.
All three of your employees should be commended.